Resolved -
Previously reported degradation in SMS delivery towards Nigeria has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Dec 4, 09:00 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. USSD channel recovered completely but unfortunately part of SMS traffic is experiencing a degradation over all networks
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Dec 3, 11:03 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:
MTN - USSD - USSD short codes are working normally again
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Dec 2, 20:29 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:
MTN - USSD - Degradation in requesting USSD short codes
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 30, 16:50 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. The only remaining affected network and channel is USSD towards 9mobile (ex. Etisalat). You may expect further degradation in requesting USSD short codes.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 28, 14:37 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:
9mobile (ex. Etisalat) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 27, 07:52 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:
9mobile (ex. Etisalat) & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 25, 22:59 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:
9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 25, 07:59 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 25, 05:45 UTC
Update -
This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:
9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 21, 10:21 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 18, 11:30 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
9mobile (ex. Etisalat) & Airtel - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 10, 10:17 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
9mobile (ex. Etisalat) - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 8, 08:26 UTC
Update -
Previously reported SMS degradation towards Airtel Nigeria network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Nov 4, 20:46 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
Airtel Nigeria - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 4, 19:44 UTC
Update -
Previously reported SMS degradation towards Airtel Nigeria network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Nov 1, 22:05 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
9mobile (ex. Etisalat), Airtel Nigeria - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 1, 21:46 UTC
Monitoring -
The reported case has been moved to 'Degraded Performance' status due to the incidents long duration. Our dedicated engineering team continues to push the MNO for resolvement of the incident and we will post update as soon as new information has been received.
Oct 30, 12:48 UTC
Update -
Previously reported SMS degradation towards Glo Mobile (Globacom Ltd) network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Oct 23, 17:57 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.
9mobile (ex. Etisalat), Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 23, 10:46 UTC
Update -
This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards 9mobile (ex. Etisalat), Nigeria. Affected channels and impact is:
SMS - Irregular delivery with inconsistent delivery times.
USSD - Degradation in requesting USSD short codes
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 18, 02:35 UTC
Update -
Previously reported SMS degradation towards MTN Nigeria network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Oct 16, 23:05 UTC
Update -
We are experiencing SMS degradation in delivery towards multiple carriers:
Nigeria - 9mobile (ex. Etisalat) ,MTN Nigeria
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Oct 16, 15:30 UTC
Identified -
We are experiencing degradation in SMS delivery towards 9mobile (ex. Etisalat) Network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 16, 08:23 UTC