Identified - We are experiencing degradation in SMS delivery towards MNO - Bouygues Telecom Network, France. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available. Subscribe
Identified - We are experiencing processing degradation over voice services towards Multiple networks in Colombia. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available. Subscribe
Update - This is to inform you that the reported degradation remains present and that we still haven't received any official information from the MNO. Our dedicated engineering team continues to push the MNO through their upper management for a complete resolution of the situation. We'll provide you with further updates as soon as they're available to us.
Update - This is to inform you that the reported degradation remains present and that we still haven't received any official information from the MNO. Our dedicated engineering team continues to push the MNO through their upper management for a complete resolution of the situation. We'll provide you with further updates as soon as they're available to us.
Affected networks and channels remain the same:
- 9mobile (ex. Etisalat) network: SMS & USSD - Glo Mobile (Globacom Ltd) network: SMS
Mar 06, 2025 - 14:27 UTC
Update - Please be informed that we are experiencing service degradation across multiple networks in Nigeria.
- 9mobile (ex. Etisalat) network: SMS & USSD
- Glo Mobile (Globacom Ltd) network: SMS
You may experience irregular SMS message delivery with inconsistent delivery times and degradation in requesting USSD short codes on the specified networks. Our dedicated engineering team is working with the MNOs to resolve the issue. We will provide updates as new information becomes available.
Feb 25, 2025 - 19:40 UTC
Update - Previously reported degradation in SMS delivery towards MTN Network, Nigeria has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Feb 24, 2025 - 06:25 UTC
Update - This is to inform you that currently we are experiencing SMS degradation in delivery towards MTN Nigeria.
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Feb 22, 2025 - 08:46 UTC
Identified - We are experiencing degradation over multiple channels towards 9mobile (ex. Etisalat), Nigeria. Affected channels and impact is:
SMS - You may experience irregular delivery with inconsistent delivery times while sending towards the specified network. USSD - You may have experienced degradation in requesting USSD short codes.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 21, 2025 - 05:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 2025 - 20:34 UTC
Identified - We are experiencing degradation in SMS delivery towards 9mobile (ex. Etisalat) network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 20, 2025 - 16:04 UTC
Resolved -
Previously reported degradation in SMS delivery towards multiple networks, Italy has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNOs to ensure no further issues are observed.
Mar 10, 12:05 UTC
Update -
We are experiencing degradation in SMS delivery towards multiple networks, Italy. You may experience irregular delivery with inconsistent delivery times while sending towards the specified networks.
- MNO - Vodafone Italy - MNO - TIM (Telecom Italia SpA)
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is
Mar 10, 10:34 UTC
Identified -
We are experiencing degradation in SMS delivery towards MNO - Vodafone Italy network, Italy. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 10, 10:17 UTC
Resolved -
Previously reported degradation in SMS delivery towards Orange (Partner Communications Company) network, Israel has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 10, 11:07 UTC
Identified -
We are experiencing degradation in SMS delivery towards Orange (Partner Communications Company) network, Israel. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 10, 09:17 UTC
Resolved -
Previously reported degradation in SMS delivery towards Airtel D.R. of Congo network, Congo (Democratic Republic) has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 10, 07:09 UTC
Identified -
We are experiencing degradation in SMS delivery towards Airtel D.R. of Congo network, Congo (Democratic Republic). You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 7, 13:15 UTC
Resolved -
We have experienced temporary degradation of multiple channels towards AT&T Mobility, United States:
Start Time - 04.03.2025 12:44 UTC End Time - 07.03.2025 13:34 UTC
SMS & MMS - Due to faults on Deactivation File services from AT&T, you may have experienced irregular delivery while sending to this network within time window provided.
We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 7, 18:11 UTC
Resolved -
This incident has been resolved.
Mar 6, 18:18 UTC
Identified -
We are experiencing degradation in SMS delivery towards ETMTN (Ethio-Telecom) network, Ethiopia. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 6, 17:42 UTC
Resolved -
Previously reported degradation in requesting USSD short codes towards Vodafone Ghana has been resolved. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 6, 10:07 UTC
Update -
This is to inform you that previously reported SMS degradation is no longer present, but unfortunately requesting USSD short codes towards Vodafone Ghana remains impacted. Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 2, 14:43 UTC
Update -
The situation expedited and we are experiencing degradation over multiple channels towards Vodafone Ghana. Affected channels and impact is:
SMS - You may experience irregular delivery with inconsistent delivery times while sending towards the specified network. USSD - You may experience degradation in requesting USSD short code.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 2, 14:08 UTC
Identified -
We are experiencing degradation in requesting USSD short codes towards Vodafone Ghana. Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 21, 12:33 UTC
Resolved -
This is to inform you that the reported incident is still being addressed with the MNOs and at this point there is no estimated time of recovery that could be shared. Until the issue is fully resolved, kindly note that our delivery rate is our best effort for this destinations. Once resolved, you can expect for delivery to stabilize.
Mar 6, 07:32 UTC
Identified -
We are experiencing degradation in SMS delivery towards multiple networks in Cote d'Ivoire. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
- MTN CI - Orange CI
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Mar 2, 13:38 UTC
Resolved -
Previously reported degradation in SMS delivery towards Orange (ex Meditel), Morocco has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 6, 03:57 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 5, 18:14 UTC
Identified -
We are experiencing degradation in SMS delivery towards Orange (ex Meditel), Morocco. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 5, 16:38 UTC
Resolved -
We have noticed temporary MMS delivery degradation towards U.S. Cellular network, United States:
Details: Start: 05.03.2025 13:09 UTC End: 05.03.2025 14:49 UTC
Impact: You may have experienced irregular delivery with inconsistent delivery times while sending towards the specified networks within the given time period.
We will continue to monitor delivery to ensure no further issues are observed.
Mar 5, 17:41 UTC
Resolved -
Previously reported degradation in SMS delivery towards NetOne Cellular network, Zimbabwe has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 5, 09:28 UTC
Identified -
We are experiencing degradation in SMS delivery towards NetOne Cellular network, Zimbabwe. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 5, 07:33 UTC
Resolved -
Previously reported SMS delivery degradation towards multiple carriers has been resolved. You may have experienced irregular delivery with inconsistent delivery times while sending towards the specified networks:
You may experience irregular delivery with inconsistent delivery times while sending towards the specified networks.
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Mar 5, 06:02 UTC
Resolved -
Previously reported degradation in SMS delivery towards Al Madar Al Jadid network, Libya has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 4, 17:06 UTC
Identified -
We are experiencing degradation in SMS delivery towards Al Madar Al Jadid network, Libya since 04.03.2024. 08:00 UTC. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 4, 13:02 UTC
Resolved -
Previously reported degradation in SMS delivery towards Halotel network, Tanzania has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 4, 09:45 UTC
Identified -
We are experiencing degradation in SMS delivery towards Halotel network, Tanzania. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 28, 22:36 UTC
Resolved -
Previously reported SMS delivery degradation towards multiple networks has been resolved. You may have experienced irregular delivery with inconsistent delivery times while sending towards the specified networks:
- Tele2 - Altel JSC
We will continue to monitor the connection with the MNOs to ensure no further issues are observed.
Mar 4, 07:11 UTC
Identified -
We are experiencing degradation in SMS delivery towards multiple networks, Kazakhstan.
- Tele2 - Altel JSC
You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 3, 10:58 UTC
Resolved -
Previously reported degradation in SMS delivery towards Sercomtel // PR - Curitiba network, Brazil has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 4, 06:12 UTC
Identified -
We are experiencing degradation in SMS delivery towards Sercomtel // PR - Curitiba network, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 4, 01:07 UTC
Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNOs to ensure no further issues are observed.
Mar 3, 13:28 UTC
Identified -
We are experiencing degradation in SMS delivery towards multiple networks in Colombia.
You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Feb 28, 14:35 UTC
Resolved -
Previously reported degradation in SMS delivery towards Malitel, Mali has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 3, 06:55 UTC
Identified -
We are experiencing degradation in SMS delivery towards Malitel network, Mali. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 28, 12:52 UTC
Resolved -
Previously reported degradation in SMS delivery towards MNO - ILIAD Italia S.p.A. network, Italy has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 3, 01:59 UTC
Identified -
We are experiencing degradation in SMS delivery towards Iliad networks in Italy. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 2, 15:55 UTC
Resolved -
Previously reported degradation in SMS delivery towards Claro Brazil network has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Mar 2, 09:10 UTC
Identified -
We are experiencing degradation in SMS delivery towards all circles of Claro Brazil network. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Mar 2, 07:15 UTC
Resolved -
Previously reported degradation in SMS delivery towards Airtel Kenya network, Kenya has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Feb 28, 12:40 UTC
Identified -
We are experiencing degradation in SMS delivery towards Airtel Kenya network, Kenya. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 27, 07:16 UTC
Resolved -
Previously reported degradation in SMS delivery towards Orange network, Botswana has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Feb 28, 12:34 UTC
Identified -
We are experiencing degradation in SMS delivery towards Orange network, Botswana . You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 27, 22:42 UTC
Resolved -
Previously reported degradation in SMS delivery towards Tigo network, Guatemala has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Feb 27, 21:01 UTC
Identified -
We are experiencing degradation in SMS delivery towards Tigo network, Guatemala. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 26, 17:05 UTC
Completed -
The scheduled maintenance has been completed.
Feb 27, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC
Scheduled -
Please be informed that we will conduct technical maintenance with Verizon Wireless, United States operator during the period indicated below:
Start: 27.02.2025 5:00 UTC End: 27.02.2025 10:00 UTC
Channel impacted: SMS
During the maintenance window, there could be intermittent delays delivering SMS to handsets.
Feb 20, 07:59 UTC
Resolved -
Previously reported degradation in SMS delivery towards Expresso Senegal (Sudan Telecom Company Ltd) Network, Senegal has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Feb 27, 01:39 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:30 UTC
Scheduled -
Please be informed that we will conduct technical maintenance with U.S. Cellular Network, United States operator during the period indicated below:
Start: 26.02.2025 05:30 UTC End: 26.02.2025 08:30 UTC
Channel impacted: MMS
During the maintenance window, there could be intermittent delays delivering MMS to handsets.
Feb 25, 15:45 UTC
Resolved -
This incident has been resolved.
Feb 25, 21:58 UTC
Identified -
We are experiencing degradation in SMS delivery towards Liberty Communications Puerto Rico network, Puerto Rico. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 25, 19:02 UTC
Resolved -
Previously reported degradation in SMS delivery towards Claro network, Colombia has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Feb 25, 18:23 UTC
Identified -
We are experiencing degradation in SMS delivery towards Claro network, Colombia. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Feb 25, 17:23 UTC