Identified - We are experiencing processing degradation over voice services towards multiple networks in Kenya. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 11, 2026 - 15:54 UTC
Update - We continue experiencing processing degradation over voice services towards multiple networks in Ghana. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 2026 - 20:14 UTC
Identified - We are experiencing processing degradation over voice services towards multiple networks in Ghana. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 22, 2026 - 15:58 UTC
Scheduled -
Please be informed that Malaysia - XOX Com (Celcom MVNO), Malaysia operator will conduct technical maintenance during the period indicated below:
Start: 12.11.2026 14:00 UTC End: 12.11.2026 17:00 UTC
Channel impacted: SMS
During the maintenance window, there could be intermittent delays delivering SMS to handsets.
Nov 05, 2026 - 03:21 UTC
Resolved -
Previously reported degradation in 10DLC SMS delivery towards AT&T network, USA has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 12, 05:56 UTC
Update -
We are continuing to investigate this issue.
Nov 12, 01:36 UTC
Investigating -
We are writing to inform you that we are currently observing a general degradation in message delivery toward the following network: AT&T affecting 10DLC delivery.
Currently 10DLC traffic towards this network for SMS may experience delivery delays, intermittent failures or inconsistent delivery time. Please note that SC and TFN traffic remains unaffected.
We are currently investigating the issue and working with MNO to restore normal service as soon as possible. Currently, there is no estimated resolution time
We will provide further updates as more information becomes available.
Should you need any additional information, please contact us at support@infobip.com.
We apologize for any inconvenience this may cause and thank you for your understanding and patience.
Nov 12, 01:24 UTC
Resolved -
Previously reported degradation in SMS delivery towards K-Cell (GSM Kazakhstan Ltd) network, Kazakhstan has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 11, 22:33 UTC
Identified -
We are experiencing degradation in SMS delivery towards K-Cell (GSM Kazakhstan Ltd) network, Kazakhstan. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 11, 21:09 UTC
Resolved -
Previously reported degradation in SMS delivery towards Vodafone network, Italy has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 11, 03:10 UTC
Identified -
We are experiencing degradation in SMS delivery towards Vodafone network, Italy. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 10, 22:43 UTC
Resolved -
Previously reported degradation in SMS delivery towards BTC MOBILE network, Botswana has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 10, 04:08 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 15, 04:05 UTC
Identified -
We are experiencing degradation in SMS delivery towards BTC MOBILE network, Botswana. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 8, 17:52 UTC
Resolved -
Previously reported degradation in SMS delivery towards Safaricom network, Kenya has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 10, 00:24 UTC
Identified -
We are experiencing degradation in SMS delivery towards Safaricom network, Kenya. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 9, 12:06 UTC
Resolved -
This is to inform you that previously reported processing degradation over voice services towards multiple networks in Turkey has been resolved.
We will continue to monitor the connection with the MNO to ensure no further disruptions of call quality are observed.
Nov 9, 12:19 UTC
Identified -
We are experiencing processing degradation over voice services towards multiple networks in Turkey. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 9, 10:14 UTC
Resolved -
Previously reported degradation in SMS delivery towards Personal (Nucleo S.A) network, Paraguay has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 8, 05:27 UTC
Identified -
We are experiencing degradation in SMS delivery towards Personal (Nucleo S.A)" network, Paraguay. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 7, 13:34 UTC
Resolved -
Previously reported degradation in SMS and SMS 2way delivery towards Vodacom network, South Africa has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 6, 14:39 UTC
Update -
The degradation towards Vodacom South Africa continues and is still impacting SMS delivery performance, including SMS 2-Way services. Customers may experience delayed message delivery and inconsistent delivery times when sending to or receiving messages from the affected network.
Nov 5, 16:43 UTC
Update -
This is to inform you that the reported degradation expanded to SMS 2-Way service. Our dedicated engineering team continues to push the MNO through their upper management for a complete resolution of the situation. We'll provide you with further updates as soon as they're available to us.
Oct 22, 09:24 UTC
Identified -
We are experiencing degradation in SMS delivery towards VodaCom network, South Africa. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 22, 03:22 UTC
Resolved -
Previously reported degradation in SMS delivery towards Lycamobile network, France has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 5, 22:48 UTC
Identified -
We are experiencing degradation in SMS delivery towards Lycamobile network, France. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 5, 20:33 UTC
Resolved -
Previously reported degradation in SMS delivery towards multiple network, Ukraine has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 5, 18:54 UTC
Identified -
We are experiencing degradation in SMS delivery towards multiple networks, Ukraine. You may experience irregular delivery with inconsistent delivery times while sending towards the specified networks. Impacted networks: - Vodafone Ukraine - Kyivstar - life:) (Astelit)
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Nov 5, 12:36 UTC
Resolved -
Previously reported degradation in SMS delivery towards Algar network, Brazil has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 4, 22:23 UTC
Identified -
We are experiencing degradation in SMS delivery towards Algar network, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 4, 16:31 UTC
Resolved -
Previously reported degradation in SMS delivery towards Yettel Serbia (ex Telenor) network, Serbia has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 4, 11:38 UTC
Identified -
We are experiencing degradation in SMS delivery towards Yettel Serbia (ex Telenor) network, Serbia. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 4, 09:32 UTC
Resolved -
Previously reported degradation in SMS delivery towards Brisanet circles, Brazil has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 4, 00:26 UTC
Identified -
We are experiencing degradation in SMS delivery towards Brisanet circles, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 3, 05:18 UTC
Completed -
The scheduled maintenance has been completed.
Nov 3, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 06:00 UTC
Scheduled -
Please be informed that AT&T Mexico (Nextel & Iusacell), Mexico operator will conduct technical maintenance during the period indicated below:
Start: 3.11.2026. 6:00 UTC End: 3.11.2026. 12:00 UTC
Channel impacted: SMS
During the maintenance window, there could be intermittent delays delivering SMS to handsets.
Nov 2, 12:51 UTC
Resolved -
Previously reported degradation in SMS delivery towards Airtel Malawi and TNM Malawi has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 2, 08:47 UTC
Identified -
We are experiencing degradation in SMS delivery towards Airtel Malawi and TNM Malawi. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 08:24 UTC
Resolved -
Previously reported degradation in SMS delivery towards Vodacom Tanzania Network, Tanzania has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 2, 02:43 UTC
Identified -
We are experiencing degradation in SMS delivery towards Vodacom Tanzania network. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 1, 22:37 UTC
Resolved -
Previously reported degradation in SMS delivery towards Multiple Claro circles, Brazil has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Nov 1, 14:52 UTC
Identified -
We are experiencing degradation in SMS delivery towards Multiple Claro circles, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Nov 1, 11:15 UTC
Resolved -
Previously reported degradation in Sim Swap service in Claro network, Brazil has been resolved. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Oct 30, 22:40 UTC
Identified -
We are experiencing degradation in Sim Swap service in Claro network, Brazil.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 20:42 UTC
Resolved -
This is to inform you that previously reported processing degradation over voice services towards Multiple Networks in Colombia has been resolved.
We will continue to monitor the connection with the MNO to ensure no further disruptions of call quality are observed.
Oct 30, 20:12 UTC
Identified -
We are experiencing processing degradation over voice services towards Multiple Networks. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 16:08 UTC
Resolved -
Previously reported degradation in SMS delivery towards Personal (Nucleo S.A) network, Paraguay has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Oct 30, 17:17 UTC
Identified -
We are experiencing degradation in SMS delivery towards Personal (Nucleo S.A) network, Paraguay. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 16:45 UTC
Resolved -
Previously reported degradation in SMS delivery towards Airtel Nigeria network, Nigeria has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Oct 30, 16:22 UTC
Identified -
We are experiencing degradation in SMS delivery towards Airtel Nigeria network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 14:11 UTC
Resolved -
This is to inform you that previously reported processing degradation over voice services towards Multiple Networks in Chile has been resolved.
We will continue to monitor the connection with the MNO to ensure no further disruptions of call quality are observed.
Oct 30, 16:07 UTC
Identified -
We are experiencing processing degradation over voice services towards Multiple networks in Chile. You may experience intermittent call disconnects or call failures.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 29, 21:23 UTC
Resolved -
Previously reported degradation in SMS delivery towards TIM (Telecom Italia) network, Italy has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Oct 30, 12:42 UTC
Identified -
We are experiencing degradation in SMS delivery towards TIM (Telecom Italia) network, Italy. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 30, 12:00 UTC
Resolved -
Previously reported degradation in SMS delivery towards EUTV network, Brazil has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Oct 29, 13:55 UTC
Identified -
We are experiencing degradation in SMS delivery towards EUTV network, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 29, 10:41 UTC
Resolved -
Previously reported degradation in SMS delivery towards Azercell network, Azerbaijan has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.
Oct 29, 08:20 UTC
Identified -
We are experiencing degradation in SMS delivery towards Azercell network, Azerbaijan. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Oct 28, 13:42 UTC