External connectivity status

External connectivity status history

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Operational

Maintenance

Major outage

Partial outage

Degraded

Costa Rica - multiple networks - SMS DELIVERY DEGRADATION

Incident Report for External Connectivity

Resolved

Previously reported degradation in SMS delivery towards the following Costa Rica networks has been resolved:

- Movistar (Telefonica de Costa Rica TC)
- Claro CR
- Kolbi ICE (Instituto Costarricense de Electricidad)

Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.

Posted Jun 16, 2025 - 06:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 15, 2025 - 21:15 UTC

Identified

We are experiencing degradation in SMS delivery towards Costa Rica networks:

- Movistar (Telefonica de Costa Rica TC)
- Claro CR
- Kolbi ICE (Instituto Costarricense de Electricidad)

You may experience irregular delivery with inconsistent delivery times while sending towards the specified networks.
Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jun 15, 2025 - 18:40 UTC

This incident affected: Costa Rica (SMS).