External connectivity status

External connectivity status history

Explore the operational status of communication channels in your selected country.

Downtime isn't shown here? Check Infobip system status

0 incidents Incident Support How to use

Operational

Maintenance

Major outage

Partial outage

Degraded

Nigeria - Multiple Networks - MULTIPLE CHANNEL DEGRADATION

Incident Report for External Connectivity

Resolved

The SMS and USSD degradation in 9mobile (ex. Etisalat) has been resolved.

We continue experiencing degradation over USSD channel towards Nigerian networks:

MTN Nigeria - USSD - Degradation in requesting USSD short codes.

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jun 26, 2025 - 07:17 UTC

Update

The SMS degradation in Airtel Nigeria has been resolved.

We continue experiencing degradation over multiple channels towards Nigerian networks:

MTN Nigeria - USSD - Degradation in requesting USSD short codes.
9mobile (ex. Etisalat) - SMS, USSD - Delay in delivery with inconsistent delivery times, degradation in requesting USSD short codes.

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jun 25, 2025 - 16:43 UTC

Update

We are experiencing degradation over multiple channels towards multiple networks:

Airtel Nigeria - SMS - Delay in delivery with inconsistent delivery times.
MTN Nigeria - USSD - Degradation in requesting USSD short codes.
9mobile (ex. Etisalat) - SMS, USSD - Delay in delivery with inconsistent delivery times, degradation in requesting USSD short codes.

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jun 25, 2025 - 08:14 UTC

Update

The earlier degradation in 9Mobile Nigeria was resolved, however, we experienced a recurrence of the issue on June 24th between 17:00 and 22:00 UTC.

We are continuing to monitor the situation closely in collaboration with the MNOs.
Degradation on the USSD service is still ongoing, and we are continuing to work on a resolution.

We will keep you updated as new information becomes available.

Posted Jun 24, 2025 - 22:13 UTC

Update

Degradation in 9Mobile Nigeria has been resolved.

We are still working to solve degradation for USSD service.

Posted Jun 23, 2025 - 22:13 UTC

Monitoring

9mobile (ex. Etisalat) - SMS - A fix has been implemented and we are monitoring the results.

Posted Jun 23, 2025 - 21:51 UTC

Update

We are experiencing degradation over multiple channels towards multiple networks:

MTN Nigeria - USSD - Degradation in requesting USSD short codes.
9mobile (ex. Etisalat) - SMS, USSD - Delay in delivery with inconsistent delivery times, degradation in requesting USSD short codes.

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jun 23, 2025 - 13:25 UTC

Identified

We are experiencing degradation in requesting USSD short codes towards MTN Nigeria network, Nigeria. Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Jun 23, 2025 - 01:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 22, 2025 - 15:33 UTC

Identified

We are experiencing degradation in SMS delivery towards 9mobile (ex. Etisalat) network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Jun 22, 2025 - 06:44 UTC

This incident affected: Nigeria (SMS, USSD).