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Colombia - Movistar, Claro, Tigo, WOM - TEMPORARY VOICE PROCESSING DEGRADATION

Incident Report for External Connectivity

Resolved

We experienced temporary processing degradation over voice services towards the following colombian networks within the following time frame:

Start: 13.07.2024 at 18:30h UTC
End: 13.07.2024 at 19:45h UTC

Networks:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

We will continue to monitor the connection with the MNO to ensure no further disruptions of connectivity or call quality are observed.

Posted Jul 13, 2024 - 20:02 UTC

This incident affected: Colombia (Voice).