External connectivity status

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Colombia - multiple networks - VOICE PROCESSING DEGRADATION

Incident Report for External Connectivity

Resolved

This is to inform you that previously reported processing degradation over voice services towards multiple networks in Colombia has been resolved.

We will continue to monitor the connection with the MNO to ensure no further disruptions of call quality are observed.

Posted Sep 25, 2024 - 20:51 UTC

Identified

We are experiencing processing degradation over voice services towards multiple networks in Colombia. You may experience intermittent call disconnects or call failures.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Sep 25, 2024 - 07:40 UTC

This incident affected: Colombia (Voice).