External connectivity status

External connectivity status history

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Degraded

Colombia - Multiple Networks - VOICE PROCESSING DEGRADATION

Incident Report for External Connectivity

Resolved

We would like to inform you that processing degradation over traffic using Voice Inbound and Outbound services towards the following Networks in Colombia is no longer observed:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

Issues were solved on Friday the 20th September 2024 at 18:00 UTC + 0.

Posted Sep 23, 2024 - 15:58 UTC

Monitoring

Previously reported degradation is no longer present although we haven't yet received official confirmation from the MNO. We will continue to monitor the connection to ensure no further issues are observed

Posted Sep 20, 2024 - 18:05 UTC

Update

We continue to experience processing degradation over traffic using Voice Inbound and Outbound services towards the following Networks in Colombia:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

You may experience intermittent call disconnects, call failures or call delays.

It seems there is fiber damage detected 600m near a local Data Center. A group of technical engineers has been dispatched today on site to start plumbing works.

Posted Sep 19, 2024 - 15:57 UTC

Investigating

We are experiencing processing degradation over traffic using Voice Inbound and Outbound services towards the following Networks in Colombia:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

You may experience intermittent call disconnects, call failures or call delays.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Sep 18, 2024 - 16:16 UTC

This incident affected: Colombia (Voice).