External connectivity status

External connectivity status history

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Degraded

Colombia - Multiple Networks - VOICE PROCESSING DEGRADATION
Incident Report for External Connectivity
Resolved
We would like to inform you that processing degradation over traffic using Voice Inbound and Outbound services towards the following Networks in Colombia is no longer observed:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

Issues were solved on Friday the 20th September 2024 at 18:00 UTC + 0.
Posted Sep 23, 2024 - 15:58 UTC
Monitoring
Previously reported degradation is no longer present although we haven't yet received official confirmation from the MNO. We will continue to monitor the connection to ensure no further issues are observed
Posted Sep 20, 2024 - 18:05 UTC
Update
We continue to experience processing degradation over traffic using Voice Inbound and Outbound services towards the following Networks in Colombia:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

You may experience intermittent call disconnects, call failures or call delays.

It seems there is fiber damage detected 600m near a local Data Center. A group of technical engineers has been dispatched today on site to start plumbing works.
Posted Sep 19, 2024 - 15:57 UTC
Investigating
We are experiencing processing degradation over traffic using Voice Inbound and Outbound services towards the following Networks in Colombia:

Claro Colombia - NNC (732101)
Movistar Colombia - NNC (732123)
Tigo Colombia - NNC (732103)
WOM - NNC (732360)

You may experience intermittent call disconnects, call failures or call delays.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Sep 18, 2024 - 16:16 UTC
This incident affected: Colombia (Voice).