External connectivity status

External connectivity status history

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Brazil - Sercomtel Network - SMS DELIVERY DEGRADATION

Incident Report for External Connectivity

Resolved

Previously reported degradation in SMS delivery towards Sercomtel network, Brazil has been resolved. Traffic is now being delivered in a timely manner. We will continue to monitor the connection with the MNO to ensure no further issues are observed.

Posted Jan 28, 2026 - 01:21 UTC

Update

We are experiencing SMS degradation in delivery towards multiple carriers:

Brazil - TIM Networks, Sercomtel

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jan 27, 2026 - 23:43 UTC

Update

This is to inform you that previously reported processing degradation over voice services towards Multiple Networks in Brazil has been resolved.

We will continue to monitor the connection with the MNO to ensure no further disruptions of call quality are observed.

However we continue experiencing degradation in SMS delivery towards Sercomtel network, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Jan 27, 2026 - 19:54 UTC

Update

We are experiencing degradation over multiple channels towards Multiple Networks in Brazil. Affected channels and impact is:

SMS - Sercomtel Network - You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Voice - Multiple Networks - You may experience irregular delivery and call disconnects while trying to send traffic towards multiple networks.

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jan 27, 2026 - 16:22 UTC

Identified

We are experiencing degradation in SMS delivery towards Sercomtel network, Brazil. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Jan 26, 2026 - 20:16 UTC

This incident affected: Brazil (SMS, Voice).