External connectivity status

External connectivity status history

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Nigeria - 9Mobile (ex. Etisalat); - MULTIPLE CHANNEL DEGRADATION

Incident Report for External Connectivity

Resolved

This incident has been resolved.

Posted Jan 02, 2025 - 07:56 UTC

Investigating

Previously reported degradation of multiple channels towards 9mobile (ex. Etisalat) network, Nigeria has been resolved. We will continue to monitor the connection with the MNO to ensure no further issues are observed.

Posted Jan 02, 2025 - 07:55 UTC

Update

The previously reported incident for SMS has been resolved.

We are still working on solving the issue for the USSD service.

Posted Jan 01, 2025 - 19:02 UTC

Monitoring

The reported case has been moved to 'Degraded Performance' status due to the incidents long duration. Our dedicated engineering team continues to push the MNO for resolvement of the incident and we will post update as soon as new information has been received.

Cause and Reason: Frequent degradation towards the specified network for both channels.

Posted Dec 26, 2024 - 11:25 UTC

Identified

We are experiencing degradation over multiple channels towards 9mobile (ex. Etisalat), Nigeria. Affected channels and impact is:

SMS - You may experience irregular delivery with inconsistent delivery times.
USSD- You may experience degradation in requesting USSD short codes.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available

Posted Dec 26, 2024 - 10:56 UTC

This incident affected: Nigeria (SMS, USSD).