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Brazil - VIVO - TEMPORARY SIM SWAP Service DEGRADATION

Incident Report for External Connectivity

Resolved

We experienced temporary degradation in Sim Swap service in VIVO networks, Brazil.

Details:
Start: 27.08.2026 23:30 UTC
End: 28.08.2026 01:30 UTC

We will continue to monitor the processing to ensure no further issues are observed.

Posted Aug 28, 2026 - 07:59 UTC

This incident affected: Brazil (Mobile Identity).