External connectivity status

External connectivity status history

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Nigeria - 9mobile (ex. Etisalat) - USSD PROCESSING DEGRADATION

Incident Report for External Connectivity

Update

This is to inform you that the situation regarding degradation in Nigeria has changed. The only remaining affected network and channel is USSD towards 9mobile (ex. Etisalat). You may expect further degradation in requesting USSD short codes.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 28, 2025 - 14:37 UTC

Update

This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:

9mobile (ex. Etisalat) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 27, 2025 - 07:52 UTC

Update

This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:

9mobile (ex. Etisalat) & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 25, 2025 - 22:59 UTC

Update

This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:

9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 25, 2025 - 07:59 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 25, 2025 - 05:45 UTC

Update

This is to inform you that the situation regarding degradation in Nigeria has changed. Here are the details on what degradation remains:

9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 21, 2025 - 10:21 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

9mobile (ex. Etisalat) & Airtel & Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 18, 2025 - 11:30 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

9mobile (ex. Etisalat) & Airtel - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 10, 2025 - 10:17 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

9mobile (ex. Etisalat) - SMS - Irregular delivery with inconsistent delivery times.
MTN & 9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 08, 2025 - 08:26 UTC

Update

Previously reported SMS degradation towards Airtel Nigeria network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Posted Nov 04, 2025 - 20:46 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

Airtel Nigeria - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 04, 2025 - 19:44 UTC

Update

Previously reported SMS degradation towards Airtel Nigeria network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Posted Nov 01, 2025 - 22:05 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

9mobile (ex. Etisalat), Airtel Nigeria - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Nov 01, 2025 - 21:46 UTC

Monitoring

The reported case has been moved to 'Degraded Performance' status due to the incidents long duration. Our dedicated engineering team continues to push the MNO for resolvement of the incident and we will post update as soon as new information has been received.
Posted Oct 30, 2025 - 12:48 UTC

Update

Previously reported SMS degradation towards Glo Mobile (Globacom Ltd) network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Posted Oct 23, 2025 - 17:57 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards multiple Nigerian networks.

9mobile (ex. Etisalat), Glo Mobile (Globacom Ltd) - SMS - Irregular delivery with inconsistent delivery times.
9mobile (ex. Etisalat) - USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Oct 23, 2025 - 10:46 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards 9mobile (ex. Etisalat), Nigeria. Affected channels and impact is:

SMS - Irregular delivery with inconsistent delivery times.
USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Oct 18, 2025 - 02:35 UTC

Update

Previously reported SMS degradation towards MTN Nigeria network, Nigeria has been resolved. The remaining SMS degradations are still present for traffic towards 9mobile (ex. Etisalat) network.. We will continue to monitor the connections with the MNO and update you as soon as we have new information.
Posted Oct 16, 2025 - 23:05 UTC

Update

We are experiencing SMS degradation in delivery towards multiple carriers:

Nigeria - 9mobile (ex. Etisalat) ,MTN Nigeria

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.
Posted Oct 16, 2025 - 15:30 UTC

Identified

We are experiencing degradation in SMS delivery towards 9mobile (ex. Etisalat) Network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.
Posted Oct 16, 2025 - 08:23 UTC
This incident affects: Nigeria (SMS, USSD).
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