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Nigeria - T2 (ex 9mobile) - SMS DELIVERY DEGRADATION

Incident Report for External Connectivity

Resolved

This incident has been resolved.

Posted Jan 26, 2026 - 13:00 UTC

Update

Previously reported degradation in SMS delivery towards MTN Nigeria network, Nigeria has been resolved. Traffic is now being delivered in a timely manner.

While we are still experiencing degradation in SMS delivery towards T2 (ex 9mobile) network, Nigeria.

Posted Jan 26, 2026 - 09:43 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jan 23, 2026 - 16:14 UTC

Update

We are experiencing SMS degradation in delivery towards multiple carriers:

- 9mobile
- MTN Nigeria

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jan 23, 2026 - 16:14 UTC

Update

Previously reported degradation in SMS delivery towards Glo Mobile network, Nigeria has been resolved. Traffic is now being delivered in a timely manner.

While we are still experiencing degradation in SMS delivery towards 9mobile network, Nigeria.

Posted Jan 19, 2026 - 23:03 UTC

Update

We are experiencing SMS degradation in delivery towards multiple carriers:

Nigeria current degradations:
- Glo Mobile (Globacom Ltd)
- 9mobile

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Jan 19, 2026 - 20:52 UTC

Update

Posted Jan 16, 2026 - 07:47 UTC

Update

Posted Jan 08, 2026 - 13:33 UTC

Update

This is to inform you that we're observing some slight processing improvements but generally the issue still remains present. Our dedicated engineering team continues to push the MNOs for a complete resolution of the situation. We'll provide you with further updates as soon as they're available to us.

Posted Dec 24, 2025 - 12:31 UTC

Update

Previously reported degradation in SMS delivery towards MTN network, Nigeria has been resolved. Traffic is now being delivered in a timely manner.

While we are still experiencing degradation in SMS delivery towards 9mobile network, Nigeria.

Posted Dec 20, 2025 - 02:22 UTC

Update

We are experiencing degradation in SMS delivery towards MTN network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Current Nigeria degradations:
MNO - 9mobile
MNO- MTN

Posted Dec 18, 2025 - 22:23 UTC

Identified

We are experiencing degradation in SMS delivery towards 9mobile network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Dec 16, 2025 - 14:37 UTC

This incident affected: Nigeria (SMS).