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Brazil - Vivo - Mobile Identity KYC DEGRADATION

Incident Report for External Connectivity

Identified

We are experiencing degradation in Mobile Identity KYC service in Vivo network, Brazil.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Aug 19, 2026 - 08:30 UTC

This incident affects: Brazil (Mobile Identity).