External connectivity status

External connectivity status history

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Degraded

Nigeria - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION

Incident Report for External Connectivity

Resolved

Previously reported degradation of multiple channels towards multiple Nigerian networks has been resolved. Details are as follows:

USSD - T2 (ex. 9Mobile) users experienced degradation in requesting USSD short codes.
SMS - Users experienced degraded SMS delivery toward multiple Nigerian MNOs. The longest-lasting impact was observed on MTN Nigeria. The issue has now been fully resolved, and SMS delivery is normalized across all Nigerian MNOs

We will continue to monitor the connection with the MNOs to ensure no further issues are observed.

Posted Feb 13, 2026 - 12:28 UTC

Update

This is to inform you that we're observing some processing improvements:

USSD - degradation in requesting USSD short codes towards T2 (ex. 9Mobile).
SMS - degradation in SMS delivery is now present only towards MTN Nigeria. Delivery towards remaining MNOs has normalized.

Our dedicated engineering team continues to push the MNOs for a complete resolution of the situation. We'll provide you with further updates as soon as they're available to us.

Posted Feb 12, 2026 - 13:01 UTC

Update

We are experiencing degradation over multiple channels towards Nigeria. Affected channels and impact is:

USSD - degradation in requesting USSD short codes towards T2 (ex. 9Mobile)
SMS - degradation in SMS delivery towards multiple Nigerian networks.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Feb 12, 2026 - 08:46 UTC

Identified

We are experiencing degradation in requesting USSD short codes towards T2 (ex 9mobile) network, Nigeria. Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Feb 11, 2026 - 05:10 UTC

This incident affected: Nigeria (SMS, USSD).