External connectivity status

External connectivity status history

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Nigeria - 9mobile (ex. Etisalat) - MULTIPLE CHANNEL DEGRADATION

Incident Report for External Connectivity

Update

This is to inform you that the previously reported degradation in requesting USSD short codes towards 9mobile (ex. Etisalat), Nigeria has been resolved. Currently, we are still experiencing degradation in SMS delivery towards 9mobile (ex. Etisalat), Nigeria.

Our dedicated engineering team is working with the MNOs to resolve the situation at hand, we will post update as new information is available.

Posted Sep 02, 2025 - 05:34 UTC

Update

This is to inform you that the previously reported concern has expanded. Currently we are experiencing degradation over multiple channels towards 9mobile (ex. Etisalat), Nigeria. Affected channels and impact is:

SMS - Irregular delivery with inconsistent delivery times.
USSD - Degradation in requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Aug 22, 2025 - 22:45 UTC

Identified

We are experiencing degradation in SMS delivery towards 9mobile (ex. Etisalat) network, Nigeria. You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Aug 22, 2025 - 11:43 UTC

This incident affects: Nigeria (SMS, USSD).