External connectivity status

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Sri Lanka - Multiple Networks - VOICE PROCESSING DEGRADATION

Incident Report for External Connectivity

Update

We want to update you that we are experiencing processing degradation over voice services towards multiple networks in Sri Lanka.
We are working with relevant MNO to resolve the situation.

Posted Nov 09, 2025 - 08:33 UTC

Identified

We are experiencing processing degradation over voice services towards Hutchison Telecommunications Lanka network, Sri Lanka. You may experience intermittent call disconnects or call failures.

Our dedicated engineering team is working with the MNO to resolve the situation at hand; we will post update as new information is available.

Posted Nov 07, 2025 - 21:41 UTC

This incident affects: Sri Lanka (Voice).