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Brazil - Vivo - TEMPORARY SIM SWAP DEGRADATION

Incident Report for External Connectivity

Resolved

We experienced temporary degradation in Sim Swap service in Vivo network, Brazil.

Details:
Start: 06.08.2026 06:45 UTC
End: 06.08.2026 07:22 UTC

We will continue to monitor the processing to ensure no further issues are observed.

Posted Aug 06, 2026 - 07:56 UTC

This incident affected: Brazil (Mobile Identity).