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Brazil - Vivo - TEMPORARY SIM SWAP DEGRADATION

Incident Report for External Connectivity

Resolved

We experienced temporary degradation in Sim Swap service in Vivo network, Brazil.

Details:
Start: 09.09.2026 02:43 UTC
End: 09.09.2026 03:12 UTC

We will continue to monitor the processing to ensure no further issues are observed.

Posted Sep 09, 2026 - 08:14 UTC

This incident affected: Brazil (Mobile Identity).