External connectivity status

External connectivity status history

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Degraded

Kenya - Safaricom - MULTIPLE CHANNEL DEGRADATION

Incident Report for External Connectivity

Resolved

Previously reported degradation of SMS and USSD channels towards Safaricom Kenya has been resolved. We will continue to monitor the connection with the MNO to ensure no further issues are observed.

Posted Oct 02, 2025 - 08:27 UTC

Identified

We are experiencing degradation over multiple channels towards Safaricom Kenya. Affected channels and impact is:

SMS - expect irregular delivery with inconsistent delivery times while sending towards the specified destination
USSD - expect degradation while requesting USSD short codes

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Oct 02, 2025 - 07:26 UTC

This incident affected: Kenya (SMS, USSD).