External connectivity status

External connectivity status history

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Brazil - Vivo - SIM SWAP DELIVERY DEGRADATION

Incident Report for External Connectivity

Resolved

Previously reported degradation in Sim Swap service over Vivo networks, Brazil has been resolved. We will continue to monitor the connection with the MNO to ensure no further issues are observed.

Posted Jul 16, 2026 - 17:06 UTC

Identified

We are experiencing degradation in Sim Swap service over Vivo networks, Brazil.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Jul 16, 2026 - 09:49 UTC

This incident affected: Brazil (Mobile Identity).