External connectivity status

External connectivity status history

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Brazil - Multiple Networks - VOICE PROCESSING DEGRADATION

Incident Report for External Connectivity

Resolved

This is to inform you that previously reported processing degradation over voice services towards Multiple Networks in Brazil has been resolved.

We will continue to monitor the connection with the MNO to ensure no further disruptions of call quality are observed.

Posted Apr 17, 2026 - 14:22 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 16, 2026 - 18:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2026 - 18:47 UTC

Identified

We are experiencing processing degradation over voice services towards Multiple Networks in Brazil. You may experience intermittent call disconnects or call failures.

Our dedicated engineering team is working with the MNO to resolve the situation at hand, we will post update as new information is available.

Posted Apr 15, 2026 - 17:20 UTC

This incident affected: Brazil (Voice).